New Look on Customer Experience
New look on customer experience. It's about whole journey instead of touch points. Remember customer life value. It's the same philosophy. Companies that create exceptional customer experiences can set themselves apart from their competitors. #BusinessManagement
A Truly Omni Channel Customer Experience
Omni Channel emerges as integrated experience, not only for distribution/retail, also for industries such as loans. Adding digital channels requires major efforts, yet payoffs can disappoint. Integrating digital and traditional channels into a truly omnichannel offering is even harder—but multiplies the rewards. #BusinessManagement
The Role of the Chief Transformation Officer
Organizations need this kind of "CTO" to ensure the success of a transformation including any ERP project. Check out the 8 critical questions to ask. #BusinessManagement
