New Look on Customer Experience
New look on customer experience. It's about whole journey instead of touch points. Remember customer life value. It's the same...
A Truly Omni Channel Customer Experience
Omni Channel emerges as integrated experience, not only for distribution/retail, also for industries such as loans. Adding digital...
The Role of the Chief Transformation Officer
Organizations need this kind of "CTO" to ensure the success of a transformation including any ERP project. Check out the 8 critical...